What are your thoughts on
Ophthalmologists opening more dispensaries in the future?
I don't see a problem. Optometrists are the best at
operating dispensaries. As long as customer service is kept
at a high level no one can compete with us.
What do you think the future holds for
Independent dispensaries?
I see a good future. If we keep our patients best
interests in mind we will thrive. Customer service is the
key. We need to work on that continuously. Exceeding the
expectation of patients keeps them loyal and drives
referrals.
Do you find it easier to convert
traditional bifocal wearers to the new PAL designs now
available?
I have felt for quite some time that conversion has not
been a large problem. There will always be the few who
cannot adjust to anything different, but in general
conversion works well. I do believe the Physio 360 with its
control of induced astigmatism helps in that regard.
Are you finding that adaptation time
is now shorter for those who switch to PALs?
It does seem shorter, which is very dependant on how
progressives are explained initially and at dispensing. We
should always be positive with our explanations and avoid
the negatives.
